Shipping and Returns
Final Sale
ALL SALES ARE FINAL. NO REFUNDS WILL BE GIVEN ON ANY PURCHASES.
Special Order products and non-stock products cannot be returned.
Due to the nature our product being water sports equipment, that are used in water, unfortunately we are unable accept returns of any kind, ESPECIALLY once the products have been used in the water.
If for any reason a product is damaged in transit, we will gadly exchange the damaged products.
Warranty
Please note that due to Zapata Racing policies, ALL WARRANTY are handled directly through the manufacturer.
Please refer to the product manual for warranty information.
Shipping
All products will be shipped and delivered within 3-5 days.
Depending on Stock and Availability, Product may ship directly from the manufacturer Zapata Racing in France or from our warehouse in Pompano Beach, Florida.
To return your product, you should contact us prior to shipping the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Customer is responsible for all return shipping charges; therefore, all returns must be shipped prepaid.
Depending on where you live, the time for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchashing shipping insurance. We don’t guarantee that we will receive your item.
Refunds and Exchanges
To be eligible for an exchange, you must first email us within 7 days of receiving the product to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available, we may choose to refund the full purchase price of your item.
Packaging of Returns
All returns, defective or otherwise, must be 100% complete, contain ALL original boxes and packing material, have original UPC codes on the manufacturer’s packaging, contain all blank warranty cards, accessories, and documentation provided by the manufacturer. Incomplete returns, open or used products, or products not in new condition will be assessed additional restocking fees depending on condition and our ability to remarket the returned product.
Products returned for credit must be in resalable condition with original packaging, instruction manuals and warranty card. Products returned for credit not in resalable condition with original packaging and paperwork will be returned to sender at their expense.
Labor, Installation Services and Shipping Charges
Labor, installation services, and shipping charges are nonrefundable.
Lost of Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Return Privileges for Non-Defective Items
All non-defective returns authorized in advance by Atlantic Flyboard, whether opened or unopened, will be assessed a minimum 30% restocking fee, and must be authorized for return within 30 days from date of receipt. No refunds will be issued after such 30 day period. Authorization may be obtained by calling Customer Care at 1-954-282-5232 or by e-mail at info[a]atlanticflyboard.com. Customer will be issued a Return Merchandise Authorization (RMA) which is valid for 10 days. Failure to return a product within such 10 day authorization period will be deemed to be an acceptance of the product. Defective/Dead on Arrival (DOA) Merchandise
DOA products must be reported to Customer Care by e-mail at info[a]atlanticflyboard.com. within the first 30 days of receipt and, if deemed by us to be defective, may be repaired or replaced at our sole discretion. Some manufacturers and publishers require DOAs to be handled directly with the manufacturer, and in these cases, we will provide the contact information. DOA returns that prove through testing not to be defective are subject to a minimum 30% restocking fee. After 30 days, the manufacturer’s warranty process must be followed.
Products Damaged during Shipping
All packages shipped are inspected prior to shipment. However, from time to time, damage during shipping may occur. Packages that are obviously damaged should be refused upon original delivery attempt. If the package is accepted, then any damage should be noted on the carrier delivery record prior to the driver leaving your premises. Any hidden or internal damage to any product must be reported to Customer Care at by e-mail at info[a]atlanticflyboard.com within the first 7 days of receipt to arrange for a carrier inspection and return of the damaged product(s). Please save the product, the shipping carton and all manufacturer packaging. Timely receipt of this information is necessary for Atlantic Flyboard to file a damage claim. Failure to notify Atlantic Flyboard of damage within this time period will be deemed an acceptance of the product, and standard return policies will apply.
Refused Orders
All refused orders (for reasons other than shipping damage) will be subject to a minimum 30% restocking fee. Shipping charges are not refundable if shipment is refused at the time of delivery. In addition, refused orders will be subject to additional shipping charges to cover the cost of returning the products to Atlantic Flyboard.
